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Returns and Exchanges


The following applies for returns or exchanges:

The Product must be in its original condition including the box, packaging and all accessories. Avoid making any marks or writing on the box. The box should be unopened.

RMA's are not allowed after 20 days from shipping date.

All returns must have an RMA (Return Material Authorization) number.

Please call 1-866-999-2811 One of our representatives will provide this authorization number.

 Write the RMA number on the shipping label, not on the box.

If the products or the packaging is damaged a restocking fee may be charged to your account.

A restocking fee may be charged based on customer error.

In some cases, certain manufacturers may charge from 15% to 30% for restocking.  Please check with us or feel free to contact the manufacturer direct to review return policies

Credits can only be issued to the credit card used for the original purchase.

Software, parts, labels, ribbons, open printheads are non-returnable.

If you have any question regarding BarCodeTowns return policy, please call:


We are here to assist you and to assure your satisfaction.


On rare occasions, customers may receive a DOA (Dead on Arrival) product.

We offer free technical support for all of our products, and many times issues

are related to incorrect configurations or other technical issues, which we can

help resolve. Please contact Customer Service for help.

If we cannot resolve the issues we will provide an RMA (Return Material Authorization)

number. Please note that most of our manufacturers offer some form of

free technical support.  They want their products to work and for you to be satisfied. 

 Please see our manufacturer’s toll free number page to obtain those numbers.

  Again, if we can help do not hesitate to call our customer service line.














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