Returns and Exchanges
following applies for returns or exchanges:
The Product must be
in its original condition including the box, packaging and all
Avoid making any marks or writing on the box. The box should be
RMA's are not allowed after 20 days from shipping date.
All returns must have an RMA (Return Material
Please call 1-866-999-2811 One of our
representatives will provide this authorization number.
Write the RMA number on the
shipping label, not on the box.
If the products or the packaging is damaged a restocking fee may be
charged to your account.
restocking fee may be charged based on customer error.
In some cases, certain manufacturers may charge from 15% to 30% for
restocking. Please check with us or feel free to contact the
manufacturer direct to review return policies
Credits can only be issued to the credit card
used for the original purchase.
Software, parts, labels, ribbons, open printheads are
If you have any question regarding BarCodeTowns return policy,
We are here to assist you and to assure your satisfaction.
DOA/DEFECTIVE PRODUCT RETURNS
rare occasions, customers may receive a DOA (Dead on Arrival)
offer free technical support for all of our products, and many times
related to incorrect configurations or other technical issues, which
resolve. Please contact Customer Service for help.
we cannot resolve the issues we will provide an RMA (Return Material
number. Please note that most of our manufacturers offer some form
technical support. They want their products to work and for you to
see our manufacturer’s toll free number page to obtain those
Again, if we can help do not hesitate to call our customer service