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Manufacturer Warranties & DOA Information

Revised July 7, 2004
Policies are subject to change.

Manufacturer

DOA Period*

Manufacturer's Warranty Terms

Warranty Service

3M Touch Systems (Microtouch)

30 days

CRT and Desktop LCD monitors: 3 years warranty
Chassis monitors: 1 year warranty
Touch controller and sensor: 5 years warranty

www.3mtouch.com
(866) 407-6666

American Power Conversion (APC)

30 days direct to American Power Conversion (APC)

2 year warranty
Customer calls APC to receive RMA.

www.apcc.com
(800) 890-4272

APG Cash Drawer

30 days

2 year standard warranty
Series 4000: 3 years warranty (additional 2 years for registering product)

www.apgcd.com
(763) 571-5000

Argox

30 days

Printers: 1 year warranty
Printheads: (6) months from user purchase date.

www.argox-usa.com
(805) 746-5437

Cherry Electrical Products

15 days

All Keyboards: 2 year warranty

Warranty Service USA: Gremark Technologies
Warranty Service Canada: Grand Tech Technical Services

www.cherrycorp.com
(800) 510-1689
(630) 705-0900
(905) 764-5100

Cisco

30 days

1 year limited warranty

www.cisco.com
(800) 553-6387

Citizen

30 days
NO DOA return
on
printheads

Impact Printers: IDP3550/3551: 3 year warranty / all others: one year warranty

Thermal Printers: CBM1000II, CT-S300: 3 year warranty / all others: one year warranty

Media, Printheads: NO RETURNS

http://cbma.custhelp.com
(800) 843-8270

Cognitive Solutions

30 days

2 year warranty.

(800) 525-2785

Datacard Group

30 Days / Contact Datacard to obtain a job number.  Once job number has been received, contact BarCodeTown Tech Support.

1 year warranty.

(800) 328-8623

Datamax

30 days
NO DOA
on
printheads

E-class printers and options: 1 year or 1 million linear inches.
M-class printers and options: 1 year or 1 million linear inches.
I-class & S-class printers and options: 3 years or 3 million linear inches
W-class printers and options: 5 years or 4 million linear inches
Prodigy, Prodigy Max, Pro Plus, Allegro II Series: 1 year or 1 million linear inches
**Printer warranties do not include printhead, belts or platen rollers or cutters
Printheads, platten rollers, belts and cutters: 1 year or 1 million printing inches

(407) 523-5540

Digi

30 days

5 year warranty on hardware

http://support.digi.com
(877) 912-3444

Elo TouchSystems

30 days

AccuTouch CRT: 2 year Unit / 5 year Screen / 5 year Touch Controller
AccuTouch LCD Series 1000: 1 year Unit / 5 year Screen / 5 year Touch Controller
AccuTouch LCD Series 3000: 3 year Unit / 5 year Screen / 5 year Touch Controller
IntelliTouch CRT: 2 year Unit / 2 year Screen / 2 year Touch Controller
IntelliTouch LCD Series 3000: 3 year Unit / 10 year Screen / 5 year Touch Controller

www.elotouch.com
(800) 557-1458

Epson America

30 days

1 or 2 year warranty depending on model type.
IR Units = non-returnable, repair only.

www.pos.epson.com
(800) 922-8911

For warranty issues within
Canada, please call (905) 709-9475

Fargo Electronics

30 days

1 year warranty

www.fargo.com
(800) 459-5636

HP

30 days - Factory sealed only

Standard Warranty 3 year onsite, next business day 3 year parts and 3 year labor and includes free telephone support 24 / 7
Certain restrictions and exclusions apply.

BarCodeTown Tech Support: (800) 944-2439 ext. 4002
HP Tech Support: (888) 202-4292
www.hp.com

HHP

30 days

Bar Code Slot Readers - ST6400 Series, ST6450 Series: 1 year warranty
CCD Hand Held Scanners - VT3060 & VT3060B Series: 1 year warranty
CCD Hand Held Scanners - VT3080 & VT3080B Series: 1 year warranty
CCD Fixed Mount Scanners - ST3700 Series: 2 year warranty
Check Readers: ST8300 Series: 2 year warranty
Cordless Scanners-IT3870, IT3875 ST5770, ST5770ALR: 3 year warranty
Decoders - ST2000, ST2010 Series: 2 year warranty
Dolphin 7200 2D, 7300 with Imager, 7400/7450 with Imager: 2 year warranty
Dolphin 7200 with Laser, 7400/7450 with Laser: 1 year warranty
Dolphin 9500/9550 PDT: 2 year warranty
Dolphin Series touch screen panel displays: 1 year warranty
Image Readers, hand held linear - IT3220: 2 year warranty
Image Readers, hand held linear - IT3800/PDF Series: 5 year warranty
Image Readers, hand held retail/commercial linear imager - IT5600: 5 year warranty
Image Readers, hand held industrial linear imager - IT5800: 3 year warranty
Image Readers, hand held 2D - IT4410/OCR Series: 3 year warranty
Image Readers, hand held 2D area imagers - IT4600, IT4800: 3 year warranty
Image Readers, fixed position linear - IT3900 Series: 5 year warranty
Image Readers, fixed position 2D - IT4700 & IT4710 Series: 3 year warranty
Laser Scanner - ST5700 hand held high performance: 2 year warranty
Laser Scanner - ST5750 industrial: 2 year warranty
Magnetic Stripe Readers - ST6901, ST6920, ST6980:1 year warranty
Payment & Signature Capture Terminals-TT1500, TT3101, TT8810: 1 year warranty
Payment & Signature Capture Terminal power supplies and cables: 1 year warranty
Verifiers - QC150, QC200, QC600, QC610, QC620, QC630, QC650: 2 year warranty
Verifiers - QC800 Series, QC3800V Imager, PC600: 2 year warranty
Verifiers - QCP & QCHSP printers: 90 day warranty
Verifiers, Online - QCOLV-10, QCOLV-SV: 1 year warranty
Verifier Accessories - pen and mouse wands, contact scanners: 90 day warranty
Verifier Accessories - power supplies and cables: 90 day warranty
Wands - ST2380/J & K-X52XF: 180 day warranty
Wands - ST2380: (keyboard wedge in wand) 5 year warranty
Wands - ST6100: 1 year warranty\
Wands - ST6180: 5 year warranty

www.hhp.com
(800) 782-4263

IBM Point-of-Sale

30 days for all products Contact BarCodeTown Technical Support to arrange for repair or replacement of DOA product.

4614 (SureOne), 4840 with associated peripherals: 1 year depot warranty
4694, 4800, 4810, 4835 with associated peripherals: 1 year onsite warranty
4610, 4820: 1 year depot or 1 year onsite warranty (varies by model)

Contact BarCodeTown Technical Support for DOA and warranty details by model.

(800) 944-2439 ext. 4002

ICVerify

30 days

1 year warranty on hardware. 30 days free support from day of registration

(800) 666-5777

ID Tech

30 days

1 year warranty.

www.idt-net.com
(714) 680-5868

Intellitrack, Inc.

30 days

30 day warranty - must be requested through BarCodeTown

(888) 583-3008

Intermec Technologies

30 days

Barcode printers, data collection terminals, access points: 1 year
Laser and standard CCD scanners, Cordless Linear Imager/Vista scanners: 3 years
Corded Linear Imager/Vista scanners: 5 years
Software: 30 days.
Printheads: 90 days.
Intermec Take-from-Stock Media: Returnable ONLY if original Intermec Case seal is unbroken
Intermec Custom Media: NOT Returnable

(800) 755-5505

Ithaca Peripherals (TransAct)

30 days

2 year warranty.

www.transact-tech.com
(607) 257-8901

Loftware

90 days
direct to
Loftware

90-day replacement for distribution media, manuals and licenses
1 year replacement of non-functioning keys.

(207) 363-3195

Logic Controls

30 days

1 year warranty.

(516) 248-0400

MMF Cash Drawer

30 days

2 years from date of manufacture

(800) 769-1954

Mag-Tek

30 days

1 year warranty. Contact BarCodeTown Customer Service.

(800) 944-2439 ext. 4049

Metrologic

30 days

Standard Warranty: 2 years from date of manufacture
Voyager Series: 5 years from date of manufacture
Voyager BT Series: 2 years from date of manufacture
MS-7320 InVista and MS-7600 Series Horizon: 3 years from the date of manufacture
Stratos: 2 years from date of manufacture

(866) 460-8033

Monarch/Paxar

30 days

Printers: 1 year limited depot level warranty
Thermal printheads: Prorated limited 6 months warranty or 1 million inches
Batteries and Cables: Prorated limited 3 months
Physical damage to batteries, cables and/or printheads is NOT COVERED under the limited warranty.

www.paxar.com
(800) 331-7632

NCR

Contact
BarCodeTown Technical
Support


Lesser of 30 days or date of installation

NCR Terminal Standard Warranty: 1 year Depot
EasyPoint 45: 90 Day On-site; 1 year depot
NCR Scanners: Standard Warranty 1 year depot
NCR 7837 Series: 3 year depot, except 7837-0000 (2 year depot)
NCR Fastlane: 90 day on-site warranty
NCR PC/ELS: 1 year on-site warranty

(800) 262-7782

O'Neil Printers

30 days

All printers, including print head, 1 year warranty

www.oneilprinters.com
(949) 458-0500

Opticon

30 days

Laser Products: 2 years
All others: 5 years

www.opticonusa.com
(800) 636-0090

Pioneer POS

30 days
direct to
Pioneer POS

1 year depot warranty

www.stealthtouch.com
(888) 468-9757

Preh Electronics

30 days

POS Models: 1 year warranty
Industrial Models: 3 year warranty

www.preh.com
(847) 438-4000

PSC (Percon)

30 days

PowerScan: 2 year warranty
QuickScan 6000: 5 year warranty
Quick Scan 1000: 2 year warranty
Magellan: 1 year warranty
IP products: 30 months
Decoders: 5 year warranty
Software: One incident resolved free, maintenance agreement required for subsequent software support.

Web RMA Requests
www.pscnet.com
sscrmareq@pscnet.com
RMA Phone#
(800) 695-5702 ext. 8283
PSC Technical Support
techsupport@pscnet.com
(800) 547-2507

RJS (Printronix)

30 days

1 year warranty

(714) 368-2355

SATO

30 days

NO DOA returns on printheads

Printers: 1 year warranty

Printheads: 1 year or 500,000 linear inches of printing (whichever comes first)

www.satoamerica.com

(Click on "Certified Service Providers")

(704) 644-1650

Symbol Technologies

30 days

Accessories, serialized: 90 day warranty
Accessories, unserialized: 30 day warranty
Scanners: 1 year standard warranty
Scanners - CS Series: 90 day warranty
Scanners - LS1900, LS2200, LS4000i Series: 5 year warranty
Scanners - LS9200 Series: 30 month warranty
Scanners - LS5700/5800: 2 year warranty
Scanners - M2000 Series: 3 year warranty
Terminals: 1 year standard warranty

(800) 653-5350

Teklynx

30 days *See Other Pertinent Information

30 day warranty
One year package replacement on defective hardware security keys)

(800) 944-2439 ext. 4049

Tellermate

30 days

1 year warranty

770 220-0930
www.tellermate.com

TPG-Axiohm

30 days

2 year warranty.

www.axiohm.com/service
(607) 274-2414

Unitech

30 days

1 year warranty

(562) 490-9550

VeriFone

30 days
direct to
Verifone

1 year depot repair warranty

www.verifone.com
(800) 834-9133

Wavelink Software

Contact your BarCodeTown Sales Representative

Contact your BarCodeTown Sales Representative

www.wavelink.com
(425) 823-0111

Zebra Card Printers (formerly Eltron)

30 Days / Contact Zebra to obtain a job number.  Once job number has been received, contact BarCodeTown Tech Support.

Printer: 1 year warranty
Printhead: 1 year or 100,000 impressions whichever comes first

(800) 344-4003

Zebra Technologies

30 days
NO DOA
returns on printheads

Printers: 1 year warranty
Printserver II: 3 year warranty
Keyboard display units: 6 month warranty
Printheads: 6 month warranty
Batteries: 3 month warranty

www.zebra.com
(847) 634-6700

* DOA Period is from BarCodeTown Invoice Date unless otherwise specified.

 

 

 

 

 

 

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